Return Policy

Revised Return Policy (Effective immediately)

Thank you for your purchase. We hope you are happy with it!

However, please note that all sale items are considered FINAL SALE and cannot be returned. We are happy to offer an exchange for sale items, following the guidelines below:

Exchanges: All exchanges must be postmarked within seven (7) days of the purchase date.

  • All returned items must be in new and unused condition, with all original tags and labels attached.
  • To initiate an exchange, please email customer service at management@ouranosrobotics.com with your order number and the item(s) you wish to exchange.
  • A customer service representative will assist you with the exchange process and provide a Return Merchandise Authorization (RMA) number.
  • Once you have received your RMA number, securely pack the item(s) in its original packaging and include your proof of purchase.
  • Mail your return to the following address:
1578, Nirmal Chand Jain Ward, Old Kanchanpur, Adhartal, Jabalpur, MP 482004, IN
Attn: Returns

Exchange Shipping:

  • You are responsible for covering the shipping costs associated with returning the item(s) for exchange.
  • We will cover the shipping costs of sending the replacement item(s) to you.

Exceptions:

  • For defective or damaged products, please contact us at management@ouranosrobotics.com to arrange a replacement.

Questions:

If you have any questions concerning our revised return and exchange policy, please do not hesitate to contact us at management@ouranosrobotics.com.