Refund policy
Refund & Replacement Policy
This policy applies to all products sold on the KrishiVerse website, app, and any other sales channel.
All requests — replacement, refund, return, warranty claims, pickup, delivery, and tracking — are raised and managed entirely through the KrishiVerse app. Approval status can also be tracked there. No calls or emails are needed.
Replacement Policy
We offer a 10-day replacement policy on eligible products, starting from the date of delivery. To request a replacement, raise a request on the KrishiVerse app within 10 days of receiving your item.
Once a replacement is approved, we will arrange pickup of the original item from your location. After we receive and inspect the item, we will ship the replacement to your original delivery address. KrishiVerse will bear all pickup and delivery charges for the replacement process.
Refund Policy
If you are not satisfied even after receiving the replacement, you may request a refund within 10 days of the replacement's delivery, via the KrishiVerse app. All refund requests are subject to KrishiVerse's sole discretion.
If your refund request is approved, we will arrange pickup of the item from your location. Once we receive and inspect the item, we will process your refund. KrishiVerse will bear all pickup charges for the refund process.
Refunds will be credited to your KrishiVerse app wallet only, irrespective of the original payment method.
Processing Time
All replacement and refund requests are resolved within 2-3 working days of us receiving the returned item. Status updates are visible on the KrishiVerse app.
Non-Returnable Items
Perishable goods, custom or personalized orders, sale items, and gift cards are not eligible for replacement or refund. For questions about a specific product, raise a query on the KrishiVerse app.
Damaged or Wrong Items
If you receive a defective, damaged, or incorrect item, raise a request on the KrishiVerse app immediately so we can evaluate and resolve the issue.